Computers West – Monitor Duties
Computers West
Thank you for monitoring today!! This is a revised SIMPLIFIED Manual for CW Monitors. Hopefully, you have taken the On-Line Monitor training course. It takes only 30 minutes to take the on-line training, and it details where things are located in this CW Office.
WINTER HOURS: 8:00-4:00
SUMMER HOURS (June, July, August): 10:00-2:00
Monitoring – Arrival (i.e., Opening the Club)
When you arrive in the morning the outside door screen should automatically open the club and show that the club is open at 8am in the winter, and 10am in the summer. You can then scan your badge for initial entry to the club… (be sure to follow the instructions on the monitor screen to identify yourself as a monitor in the database).
NOTE: If the proceeding day was a holiday or something in the system malfunctioned you will need to contact the Rec Center Staff to open the door with a key. Their offices is located opposite the stained glass club. If no one is there they may be elsewhere in the building
Turn on the light switches above the class notebooks.
Now look at the monitor’s computer. if the screen is blank you will need to double click on the mouse to wake it up… Then the screen should light up and now you may Open Club.
Press “OPEN CLUB” button,
When you do the screen will change from CLUB IS CLOSED like this:
Familiarize yourself with where things are located in the room and drawers of the Monitor’s desk.
Only club members are allowed to use CW equipment.
If the Badge Scanner outside is not working, members can sign in using the barcode scanner behind the monitor’s screen or by giving the Rec Center number to the Monitor who should then manually enter the number into the sign in screen at the top where it says “Enter a Sign in Number Manually Here” and pressing enter on the keyboard.
Members who forgot their Membership Badges may sign in by entering their Rec Card number into the Membership Computer.
If the person is a current member, their name will appear on the Monitor Computer on the Monitor’s Desk.
If the members name appears with any RED markings on the screen, the member’s status either needs to be renewed, or the member’s data is missing information. (note:, members scanning an expired badge, or one missing information will cause the monitors computer to play a tune to draw the monitors attention to the screen which will display what is missing).
MEMBERSHIP INFORMATION
Rec Center Card holders considering membership should be welcomed and attempts should be made to answer questions. Hand them a CW brochure and a Random Access newsletter. These are located on the Monitor’s desk. New members can pick up their badges at this office in less than a week. Specific information on many typical questions is addressed below.
NOTE: As of 9/1/14, it is preferred that individuals now join CW online. A SEPARATE manual explains this procedure and is located near the Members Computer.
If the computer is unavailable or hand written application is preferred, Envelopes which are found in the second right hand drawer of the Monitor’s desk are as follows:
GREEN – New AND Renewal of membership
BLUE– To join an additional platform group in CW
GRAY– To purchase a replacement CW Badge
WHITE CARD– For ANY AND ALL changes in membership information. (EXS: email address, telephone #, new address, new Rec Card #)
ALL envelopes and cards must be checked and initialed by a Monitor. Checking includes that you see the Rec Card to verify number is correct and that all information can be read and is complete. Insert check into envelope and seal.
CHECK ONLY made payable to: COMPUTERS WEST
All members envelopes and white cards should be dropped into the Membership Box UNDER THE DESK ON THE LEFT.
Please remind any member who checks the renewal box that they will NOT be getting a new badge. The old badges are reactivated as members rejoin.
Answering phone calls
Say “Computer’s West”. If the caller is asking for computer help, ask if they are a CW member. If so, refer them to the person in charge of the User Group they need help from (names and numbers are located in the Monitor Manual).
General Questions:
Monitors are not required to assist members or potential members with computer or other technical matters—refer them to the following groups. They should however attempt to answer questions about membership and meeting times.
PC Maintenance and Repair:
PC User Group provides Maintenance and Repair each Wednesday and Fridays This service begins at 8:00 A.M. with help given on a first-come, first-served sign-up basis. No names are added to the list after 8:30.
Recycled/old PC computers are only accepted during repair times.
Availability during June, July and August is only on Wednesdays.
Apple Product Help:
APPLE User Group provides individual help as needed on Wednesday mornings from 10:00AM to 11:30AM for Apple products, in Room C. The MacsWest’s GENIUS BAR functions all year around.
PC Flight Simulator Group
The flight simulator group meets on Wednesdays from 10am until 12pm except during the months of June, July and August. Engage your love of airplanes and flying under the guidance of pilots and instructors.
Linux Group Activity:
This group meets every Friday morning in the Palo Verde room from 8:00 to 11:00 a.m. PCs can be converted to Linux operating systems and software questions are addressed.
Genealogy Group:
Meets at 1 PM on the 1st Thursday of the month in the Palo Verde Room. There are PCs in Room A for use by Computer Club members to access ancestry.com
Classes:
All User Groups offer classes to their members, BUT the method of signing up for these classes is different.
PC CLASSES: Class notebooks are located below the bulletin board opposite the Monitor’s desk. In each notebook, YELLOW envelopes indicate if there ARE available openings for the class. To sign up for a class, a member fills out the envelope, makes a check out to Computers West, and hands the envelope to the Monitor who places it in the Class Fee Box on the left under the Monitor’s desk. ENVELOPES MAY NOT LEAVE THE ROOM.
APPLE CLASSES: On the Internet, at macswest.org, members will find a tab labeled “classes” along the top bar. On the Classes web page you will be able to see a list of available classes and the ability to sign up on-line for the class of your choice by clicking the mouse icon on the top right side of this web page.
MONITOR CLASS: signup list is on a clipboard above the light switches.
Printing
There is a printer hooked up to the PC equipment in this room. Refill paper is in Cabinet # 10. A collection box to offset costs is located next to the printer.
Random Access Newsletter:
Preferred access is on-line at https://computerswest.macswest.org/newsletter.pdf. The few printed copies on the Monitor’s Desk are for potential and new
members only. Many specifics are addressed in the remainder of this document.
Injury:
If an injury occurs and appears serious, call 911 and provide whatever information is requested. If someone is injured while in CW, forms need to be filled out and turned into the Palm Ridge Rec Center office. Blank forms are available at the back of the main Monitor notebook in the Reference Section.
Closing the Club:
Notify any instructors in Rooms B and/or C that the office will be closing. If no classes are in session, ensure the classroom doors are locked.
Tidy up the room (e.g., straighten out chairs).
Return the Monitor On-Duty Badge to the upper right drawer of the monitor’s desk. Turn off lights and fan.
You do not need to turn off any of the Apple or PC Computers, Monitors, or Printers. They should all remain in “sleep mode.”
PRESS THE “CLOSE CLUB” button at the top of the monitor screen.
Contact Information:
- CW Monitor Chair: Marcine Fennel:
- MacsWest Group: macswest.org
- PC Group (incl. Flight Simulator, Linex, Genealogy): pcscw.org
Additional contact information can be found in the Monitor’s Manual.
** Make sure you have your things with you as the door
automatically locks after you leave **